Securus Mobile
by Securus Technologies, LLC
đď¸ Communication
Version 3.3.0
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Updated March 24, 2022
Manage and Fund Calling Accounts and Schedule and Join Video Sessions
Features Securus Mobile
The Securus Mobile app now requires Android 7.0 or higher.
Please update to the latest version.The app provides the following features to easily setup and manage our incarcerated connection services:⢠Create a Securus Online account (required for app and website access)⢠Change password and 4 digit PIN⢠Setup security questions for easy password resetVideo ConnectŽ⢠Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.⢠Enroll in Video Connect subscriptions (where available)⢠Access and view your upcoming scheduled video sessions⢠Sync details of upcoming video sessions with your calendar⢠Receive notifications for upcoming video sessions⢠Manage photos for identification, view transaction history and manage credit/debit cards⢠Test Wi-Fi/cellular connection to determine quality of Video Connect*For best results and to reduce echo, use a headset or ear buds with microphone for Video ConnectPrepaid Calling Account Management for YouAdvanceConnect â fund this account to receive calls to the phone numbers you choose from your contact.
You can:⢠Enroll and add funds to AdvanceConnect account to always be ready for a call⢠Select a call subscription package (where available)⢠See available funds⢠Add or change phone numbers that can receive calls⢠View call details and transaction summary⢠View the last call attempt to a number⢠Block or unblock calls⢠Enroll in AutoPay or TextPay⢠Update or change credit/debit card informationSecurus Debit â deposit funds to this account for your contact to use for:⢠Calling any number they choose⢠Purchase music, games and movies for their tablet⢠Schedule and pay for a Video Connect session⢠Purchase stamps to send eMessages and eCardsFeature availability varies by facilityMessaging ServiceseMessagingâ˘â˘ Sign up, purchase âstampsâ⢠Send and receive messages⢠Send and receive eCards - digital greeting cards to encourage and uplift⢠Attach photos to messages⢠Snap nâ Send⢠- Snap a selfie or choose from your gallery to send a photo to your contact⢠Multiple attachments â attach up to 5 eCards and photos to your message⢠Transfer stamps to your contact or prepay for them to reply⢠Send a 30 second VideoGramFeature availability varies by facilityText Connect â send and receive short text messages.
Limited availabilityText connect new notifications.
Ability to close prepaid AdvanceConnect phone calling account.
Secure & Private
Your data is protected with industry-leading security protocols.
24/7 Support
Our dedicated support team is always ready to help you.
Personalization
Customize the app to match your preferences and workflow.
See the Securus Mobile in Action
What Our Users Say
Don't just take our word for it. Here's what our users have to say about our Android app.
"Good service ."
Deborah Williams
"No accessibility options for disabled people."
R B
"If inmates FINALLY get their mail it's so late it don't matter. I hate this app! So much! I don't know why we had to start using this and not JPay. I hate JPay too but it's better than your ap. These problems need to be fixed. Messing with mail is a federal crime. I'm gonna go talk to the attorney general if it don't get better."
Aj Thacker
"Great"
Alli Holt
"Great to talk to kin"
Catherine Horse
"Very unclear of what is what? Took me for 50.00dollars"
Roy Lopez
"It won't let me buy anymore stamped it keeps saying my account is blocked I'm getting very frustrated with all of this"
Chester Boughers
"They steal ppl then over charge to able to speak to them"
Shadell Strange
"This app is garbage"
Christopher Pryor
"Once again, this app has proven to be the worst. With as advanced as technology is, you'd think this app would actually work. I've been trying to update my payment info for 2 days now. Evertime I submit, I get an error message. I've tried to add it through the app and via website. I'm about out of stamps and I'm not happy about not communicating with my loved one because I can't add my card."
Kris Ware
Get the App Today
Available for Android 8.0 and above